ความร่วมมือในการแก้ไขปัญหาเรื่องร้องทุกข์ร้องเรียนของประชาชนโดยศูนย์ดำรงธรรมจังหวัดพะเยาปีงบประมาณ พ.ศ. 2562-2564

Abstract

The objectives of this study were: 1) to study the procedures and methods of solving complaints of the Damrongtham Center of Phayao Province, Fiscal Year B.E. 2562-2564; 2) to analyze the level and nature of cooperation between individuals, agencies, and organizations in the area. 3) investigate the problems and obstacles in the operation and cooperation of various sectors, as well as potential solutions. The study used a qualitative research method by interviewing 27 officials and representatives from relevant sectors. The results found that Operations to resolve complaints of the Damrongtham Center of Phayao Province in addition to the operation through the procedures according to the regulations of the Prime Minister's Office on the management of complaints, B.E. 2552 , guidelines in the manual and relevant laws and regulations. The Phayao Provincial Dhamma Center also uses coordination methods and coordination with government agencies at various levels. They are implementing collaborative governance concepts for mission management. in addition to coordinating cooperation with private and civil society organizations in the area That includes including an upgrade from coordination to collaboration and has tried to bring the concept of cooperation to work but has not yet reached that level. From the study, there were proposals for solving the problems in doing so, as follows: First, reduce the steps of the operation for speedy work. Second, develop the potential of officials at all levels. In addition, forming a working group to create a systematic work resulted in better solutions to people's suffering.