ประสิทธิผลการปฏิบัติงานของเจ้าหน้าที่สืบสวนสอบสวน สำนักงานคณะอนุกรรมการคุ้มครองผู้บริโภค จังหวัดพิษณุโลก

Abstract

This is an independent study in the topic of “The Effectiveness of Investigations Operation of Phitsanulok Province's OCPB, Office of Consumer Protection Board”. The objective is to study an effectiveness of complaints receiving process of the Investigations Operation of Phitsanulok Province's OCPB through the use of an information technology systems in the form of video conference during operations. This research is a qualitative research and studies data from documents and observation without actual participation at the service area and also without face to face interviews with relevant parties. The research result : The effectiveness of the Investigations Operation of Phitsanulok Province's OCPB depends on mediation negotiations between the complainant and the business owner to find ways to resolve the complaint. In some negotiation cases, the parties may not be able to meet the officials in person. That will cause a stop in mediation process. The solution to the problem is to use an information technology systems in the form of video conference for the negotiation meeting via the ZOOM application to be able to continue negotiate mediation, even if participants located in different areas. This method can reduce the cost and travel time of both parties and improve convenience and also help in the situation of the Covid-19 virus. It is appropriate and consistent with the preventive measures of the government and the Ministry of Public Health today to applying said information technology during mediation negotiations.