Please use this identifier to cite or link to this item: http://cmuir.cmu.ac.th/jspui/handle/6653943832/39991
Title: การประเมินผลการดำเนินงานด้านการจดทะเบียนพาณิชย์ ของเทศบาลนครเชียงใหม่
Other Titles: Evaluation of the Commercial Registration Performance of the Chiang Mai City Municipality
Authors: นายบุณยสิงห์ รอดชะพรหม
Authors: อาจารย์ ดร.ปฐมาวดี จงรักษ์
นายบุณยสิงห์ รอดชะพรหม
Keywords: บริการสาธารณะ
Issue Date: 4-Sep-2557
Publisher: เชียงใหม่ : บัณฑิตวิทยาลัย มหาวิทยาลัยเชียงใหม่
Abstract: The objectives of this study were 1) to study the operation of the Commercial Registration of the Chiang Mai City Municipality 2) to evaluate the quality of performance of the Commercial Registration division of the Chiang Mai City Municipality 3) to propose ways to improve the efficiency of the Commercial Registration division. This study was a mixed method by interviewing with 7 Commercial Registra officers and collecting data from 384 customers of the Commercial Registration of the Chiang Mai City Municipality. The research findings were as followed: For the operation, after the Commercial Registration division was transferred to Chiang Mai City Municipality it was reorganized in many aspects including restructuring for the work task, preparation of working personnel, operation budget, proper service place and space for customers and adequate equipment for service personnel. The city Municipality has carried on this task relatively well. The only problem was the inadequate service personnel. The results of this study revealed that the Commercial Registration Division had a very good rating with a very high quality service in all aspects including the equal right, punctuality, adequate and follow through, advanced, inexpensive and easy. The efficiency of this particular division can be markedly enhanced by advanced public relation to the public, increase both the number and training of the personnel.
URI: http://cmuir.cmu.ac.th/jspui/handle/6653943832/39991
Appears in Collections:POL: Independent Study (IS)

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ABSTRACT.pdfABSTRACT199.97 kBAdobe PDFView/Open    Request a copy
APPENDIX.pdf APPENDIX389.7 kBAdobe PDFView/Open    Request a copy
CHAPTER 1.pdfCHAPTER 1168.68 kBAdobe PDFView/Open    Request a copy
CHAPTER 2.pdfCHAPTER 2468.08 kBAdobe PDFView/Open    Request a copy
CHAPTER 3.pdf CHAPTER 3304.43 kBAdobe PDFView/Open    Request a copy
CHAPTER 4.pdf CHAPTER 4437.46 kBAdobe PDFView/Open    Request a copy
CHAPTER 5.pdfCHAPTER 5323.4 kBAdobe PDFView/Open    Request a copy
CONTENT.pdfCONTENT273.56 kBAdobe PDFView/Open    Request a copy
COVER.pdf COVER563.19 kBAdobe PDFView/Open    Request a copy
REFERENCE.pdfREFERENCE263.02 kBAdobe PDFView/Open    Request a copy


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