การยกระดับการใช้งานระบบสารบรรณอิเล็กทรอนิกส์ ของสำนักงานคณะ คณะวิทยาศาสตร์ มหาวิทยาลัยเชียงใหม่

Abstract

This study aims to 1) analyze the context of using the electronic document management system of the Office of the Faculty of Science, Chiang Mai University 2) find ways to enhance the use of the electronic document management system of the Office of the Faculty of Science, Chiang Mai University. This study employed qualitative research methodology, collecting data from personnel using the electronic document management system in the Office of the Faculty of Science, Chiang Mai University. The tools used were in-depth interviews using semi-structured interviews with 2 levels of informants: 7 executives and 13 operational staff, totaling 20 people. They were selected from executives and operational staff whose duties were regularly involved with using the electronic document management system. Data analysis methods were content analysis and inductive conclusion building analysis. The study found that: 1) The context of using the electronic document system by the personnel of the Faculty of Science Office, Chiang Mai University, can be divided into 4 points according to the value proposition concept, consisting of point 1 using the e-Document system in operations, point 2 satisfaction with using the electronic document system, point 3 dissatisfaction or problems and obstacles in using the electronic document system, point 4 support systems that should be included in the electronic document system. 2) Guidelines for enhancing the use of the electronic document system consist of 3 main approaches: Approach 1 support and campaigning from the executives of the Faculty of Science to encourage Faculty of Science personnel to be aware of using the electronic document system, Approach 2 training on using the electronic document system for personnel, Approach 3 developing an electronic document system model that is easy to use by creating a "dashboard" and adding a notification system in the sending-receiving document process for relevant operators.