ผลกระทบทางกายและจิตใจจากไวรัสโคโรน่า2019 (Covid-19) ในกลุ่มเจ้าหน้าที่ศูนย์ปฏิบัติการพิเศษและเจ้าหน้าที่ตระเวนระงับเหตุท่าอากาศยานสุวรรณภูมิ

Abstract

The purpose of this study was to study the psychological impact and to study ways to relieve the minds of officers in Operations and patrol officers at Suvarnabhumi Airport during the epidemic of the Coronavirus 2019 (COVID-19). There were a total of 191 sample officers, consist of 23 operation officers and 168 patrol officers during the year 2021. The research methodologies were used by synthesis of government policies and measures that affect the roles of operations and security patrol officers. In addition, there was assessing the level of stress and depression with a questionnaire. The study found that the spread of the COVID-19 virus has reduced the number of both Thai and foreign tourists traveling through Suvarnabhumi Airport. Meanwhile, it is increasing the responsibilities of operation and security patrol officers to control all of passengers to the inspection and quarantine unit which this responsibility resulting in an increased risk of infection. The results of the staff stress and depression survey found that most of the staff still has normal levels of stress and depression. Only a small percentage of people are depressed to the point of wanting to commit suicide. Some had thoughts of self-harm and had attempted suicide. And in some situations, the suicidal urge cannot be controlled.

For the important factors that affect to officer stress levels are status, age and job title level. Due to the higher age and job title level, the decision-making experience is better than those of younger age and job title level. People with marital status were less likely to experience stress and depression than other status. Therefore, organization should have activities to promote improvement of officer emotion, such as establishing crisis counseling units to reduce staff stress that leads to depression and suicide. The unit is to reduce depression problems that affect the minds of personnel.