รูปแบบของศูนย์ให้บริการการปรึกษาทางจิตวิทยาสำหรับบุคลากรมหาวิทยาลัยเชียงใหม่

Abstract

This research aims to study a model of psychological counseling centre for Chiang Mai University personnel by using the mixed-method approach. Three distinctive instruments are adopted to collect data namely 1) In-depth interview: sample groups include the executives of Chiang Mai University whom responsible for mental health of personnel and students, the executives of Human Resources Management of Office of Chiang Mai University and the executives of Centre of Psychological Wellness, Faculty of Psychology, Chulalongkorn University, 2) Group discussion: the sample is 57 personnel of Chiang Mai University working in different affiliations and is in-charge of human resources management and personnel welfare and 3) Questionnaire of a model of psychological counseling centre for Chiang Mai University personnel, which given to 387 personnel of Chiang Mai University during February – October 2022. The result shows that the sample group perceives a counseling service for Chiang Mai University personnel as essential and necessary. And states the need for the psychological counseling centre settled as high level. The service should be provided as a personnel welfare without any charge. While both mental health promotion and prevention as well as care and treatment services are the required model. Furthermore, the study indicates that the sample needs an individual psychological counseling service at most, 94.1%, follows by a face-to-face psychological counseling service, 58.9% and the third service is an online psychological counseling with no face revealing or camera, 58.1%. In terms of day and service hours, most of the sample suggests the centre should be opened everyday, 65.9% and available for 24-hour service, 45.7%. However, 08:30 – 20:00 hrs. is preferred timeslot among the sample. And Line application is top communication channel, 86%, the sample will use to contact. The most required on-site staffs at the psychological counseling centre are psychologist 96.6%, then psychiatrist 90.4%. However, these counselors and psychotherapists should be employed separately, not by other affiliations, to prevent a multiple relationships and conflict of interest between service providers and clients which may minimize a service efficiency. Additionally, the sound-proof counseling rooms, separated counseling and waiting areas and a comfortable and soothing color tone are further requirements proposed by the sample.