Technology-enabled innovations to combat covid-19 pandemic: A case study between Thailand and Taiwan

Abstract

The COVID-19 pandemic has been disrupting people’s lives for the past two years. Countries worldwide tried to control the number of infections with new and enhanced information technology with varying results. This case study compares the information technologies used to control and combat the COVID-19 pandemic in Thailand and Taiwan. This study aims to identify the contributing factors that make information technology become more effective in controlling the COVID-19 pandemic. This data was gathered retrospectively from December 2019 to August 2021 from 46 subjects in both countries. The results have shown that the category of technology released was inconsistent with entering the stage of transmission of the COVID-19 pandemic. In addition, policy factors such as the rigor of policy, credibility of government or related agencies, including social factors such as the public engagement, communication technology, and the diffusion of innovation, play a key role in enabling the technology to be more efficient for the control of COVID-19 pandemic.