การพัฒนาตัวชี้วัดสมรรถนะของผู้ให้บริการขนส่งสำหรับบริษัทแปรรูปเนื้อสัตว์

Abstract

This research aims to develop performance indicators for the transportation service providers of the meat processing company. The research has three main steps: studying factors related to the performance of the transportation service providers from previous research, screening the factors affecting the performance of transportation service providers of the meat processing company using Analytic Hierarchy Process (AHP) and lastly defining the performance indicators. Firstly, factors relevant to the transportation service provider performance were studied based on the previous research, data from the case study companyand the Good Manufacturing Practices (GMP). The results of the study resulted in a total of 8 main probable factors as follows: cost, time, transportation process, reliability, response, equipment and technology installation, service of the courier and promotion, which consists of 35 secondary factors. Next, the factors affecting the performance of the transportation service providers of the meat processing company were screened using AHP. In this step, questionnaires were used to collect data from a sample group of 14 employees in a case study company involved in the transportation of finished goods. The results of the analysis with AHP found that there were 6 primary factors and 21 secondary factors affecting the performance of transportation service providers. In the final step, the indicators to assess the performance of the transportation service providers were defined. Then the real users in the case study company used the developed performance indicators to evaluate two transportation service providers to assess the suitability of the developed performance indicators. The results showed that the developed indicators are suitable for practical use.