Challenges of Crowdsourcing Platform: Thai Healthcare Information Case Study

Abstract

© 2021, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG. Crowdsourcing platforms usually relied on user contribution. To maintain continuous user engagement, many aspects need to be carefully considered. In this work, we examine online healthcare information platforms. We start with detail on the Thailand healthcare structure and organizations. We point out information storage and transfer problem between healthcare units belonged to different levels. Two online healthcare platforms are presented as a use case. The first system is a mobile application for communication between local hospitals and village health volunteers. Second is an online medical information platform for craniofacial deformities. We explain its structure, functionalities, benefit, and limitation. The platforms also face the information gap and the data cannot transfer beyond their user bases. We show platform module extensions that act as the bridge for information and process effectively between the two platforms. The results of the platform deployment are illustrated.