ผลสัมฤทธิ์ของการนำโปรแกรมประยุกต์ไลน์ มาใช้เป็นช่องทางในการติดต่อสื่อสารและสั่งการในหน่วยพัฒนาการเคลื่อนที่ 31 จังหวัดน่าน

Abstract

The case study on the : Results of Using LINE Application as Communication and Commanding Channel of Mobile Development Unit 31, Nan Province. The purposes of this study were : (1) To analyze results of using LINE application as communication and commanding channel of Mobile Development Unit 31 Nan province. (2) To explore and measure the basic knowledge and understanding of Mobile Development Unit 31 is officer towards Line application (3) To analyse any problem and obstacle of implementation of Line application as communication and command channel on Mobile Development Unit 31 Nan province. The data was collected from 3 sample groups. These being (1) The high-ranking officer 2 persons (2) The middle-ranking officer 14 persons (3) The subordinate 123 persons Total 139 persons These data was collected to find frequency distribution, percentage, mean, and standard deviation. The results of using LINE application as communication and commanding channel of Mobile Development Unit 31, Nan province indicates that all sample groups have a good basic knowledge and understanding of Line application’s functions with the average score of 12.14

out of 13 (13 being total score). This can be concluded that the high-ranking officer, the middle-ranking officer, and the subordinates of Mobile Development Unit 31, Nan province fully understand the functions of Line application. Moreover, the study on the results of using LINE application as communication and commanding channel of Mobile Development Unit 31, Nan province shows an excellent result for both groups, the officer and subordinate, with the average score of 4.23. This is due to the various important factors. These being the commander is capable of receiving useful information continuously and consistently, which help to make a decision on an operation. Also, when working in a remote area, the subordinates can communicate with their commander through Line application by sending text, picture, as well as other reliable information. This allows the commander to be able to resolve any rising problems in timely manner, which helps saving time and reducing work procedures. However, with the average score of 3.90 in the study of problem and obstacle of implementation of Line application as communication and command channel on Mobile Development Unit 31, Nan province. This shows that there is major problem and obstacle in the implementation Line application in the unit. The main problem is Line application requires Wi-Fi signal or a mobile network be able to work. This causes an increase in operational expenditure. Moreover, in some remote areas, the phone signal coverage are poor and the phone will not be able to get a reception. In turn, this can cause a delay and loss in communication. Furthermore, Line application users need to consistently check for incoming message. Without doing so, the user will not know about the ongoing operation update and status and this delay can jeopardise the whole operation.