ความสัมพันธ์ระหว่างการกำกับอารมณ์ในงานและภาวะหมดไฟในงานของพยาบาลวิชาชีพ : บทบาทการเป็นตัวแปรปรับของการรับรู้การสนับสนุนจากหัวหน้างานและการรับรู้การสนับสนุนจากเพื่อนร่วมงาน

Abstract

ABSTRACT This independent study aimed to (1) examine the relationship between emotional labor and job burnout of registered nurses, and (2) investigate the moderating roles of perceived supervisor and co-worker supports towards the relationship between emotional labor and job burnout of registered nurses. The research samples were 200 full-time registered nurses working for both private and public hospitals in Mueang District, Chiang Rai Province. They were selected using purposive sampling. The research instruments employed in the study were (1) the Emotional Labor Scale (2) the Job Burnout Scale (3) the Perceived Supervisor Support Scale (4) the Perceived Co-Worker Support Scale and (5) Demographic Data. Data were analyzed by using descriptive statistics and inferential statistics. The PROCESS Macro program was used to test the hypotheses regarding the moderation effects. The research findings were as follows: (1) emotional labor had a significantly negative correlation with job burnout at the .01 level (r = -.216). (2) perceived supervisor support was significantly moderated towards the relationship between emotional labor and job burnout of registered nurses. (3) perceived co-worker support was significantly moderated towards the relationship between emotional labor and job burnout of registered nurses.