การลดความเสียหายที่สถานีรับสินค้า กรณีศึกษาบริษัท นิ่มซี่เส็งขนส่ง ๑๙๘๘ จำกัด

Abstract

The purpose of this independent study is to reduce damage costs at service point of a courier company in Chiang-mai province. The study found that there are 5 groups of damage sort descendingas follow 1) bad rearranging, 2) improper package, 3) fire and flood, 4) insect and 5) throwing package, respectively. The 7 QC tools are chosen to analyze problem solving method. A concept of PDCA is also applied to control and continuous improvement of processes.Processimprovement approachesare training tobuildskills orknowledge of each employee andcreating astandardoperating manual tomeasure,to controlandtoprevent damageoccurring.The Average of damage cost found in the first quarter of the year 2013 was equal to 9.01% of total delivery service. After the improvement is deployed, the average damage cost in the first quarter of the year 2014 is equal to 6.33% of total delivery service. The average of damage cost reduction is reduced about 2.68%