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Abstract

The objectives of this research were: 1) to study problems and obstacles, 2) the added value, and 3) to propose guidelines for the operation’s developing of the department’s centralized administrative system of Faculty of Dentistry, Chiang Mai University, in the perspective of clients, executives and service providers. The population of this research was executives, professors, faculty office personnels who were the clients of the department’s centralized administrative, and service providers of the department’s centralized administrative, total 18 people. This research was the qualitative research. The results of the study from 3 perspectives were found that: 1) the problems and obstacles were found that the information system problems had the problems from both system and users, the working system problems were found that (1) the clients were used to the previous work style and unready to adapt to the new work style (2) not understanding the nature of professors and working culture of each department and major (3) the clear working methods of the department’s centralized administrative and the personnel problems were found that the lacking manpower and the increased workload, 2) the added value was found that they gained more benefit than expected, the cost reduction of money (budget) was found that it was higher than expected, the cost reduction of time was found that the overall had a similar opinion that it was no difference, and 3) the guidelines for the operation’s developing in the perspective of clients, executives and service providers were found that the information system should be improved to be easy to use and stability, had a notification system, the documents should be full digital, publicized the use of Line OA, the working system should be specific the responsible person’s name and to reduce the process that using the paper resources to be more work on the information system, the personnel should improve about rules, regulations, etc. to be accurate, they can be responsible for each other’s work, a division of work according to the service providers’ expertise, and they should have the training for service providers.