การถอดบทเรียนการดําเนินงานของศูนย์ดํารงธรรม อําเภอเถิน จังหวัดลําปาง

Abstract

This study on the lessons learned from the operation of the Damrongtham Center, Thoen District, Lampang Province aimed to: (1)Study the rules for solving complaints provincial and district level. (2) Explain the operation of the Damrongtham Center, Thoen District, Lampang Province. (3) Analysis of obstacles in the implementation of the Damrongtham Center, Thoen District, Lampang Province. This study was a qualitative research. By in-depth interviews with 3 groups of key informants: 2 executives, 2 operators, and 5 people who have previously entered the mediation process. The results of the study found that (1)the Ministry of Interior has laid down the working principle of the Damrongtham Center at the provincial and district levels in the same way. but using different criteria to assess success at the provincial and district levels, that is, Damrongtham Center at the provincial level uses time series assessment criteria based on complaints from 2017-2020 that can be settled in Year 2021 has a five-level scoring criterion. While the Damrongtham District Center uses the criteria Cross Sectional. The success of Damrongtham District Center is estimated from the number of settlements in each fiscal year and then taken as a percentage. (2)Operation of the Damrongtham Center, Thoen District Lampang Province found that it was in accordance with the guidelines set by the Ministry of Interior. and in accordance with Good Governance Principles and Royal Decree on Criteria and Procedures for Public Administration B.E. 2546. (3) Problems and obstacles encountered are obstacles in the complaint handling process, obstacles in the troubleshooting process and Obstacles to follow-up. (4) Recommendations for the operation of the Damrongtham Center, Thoen District, Lampang Province to be more efficient and effective should be added in 5 terms : (1) In terms of manpower, the Department of Provincial Administration should increase the manpower of district officials. (2) For the building and premises, there should be a separate room for justice. (3) The reporting system should reduce the reporting format to a single format. (4) Knowledge development Law training should be provided to all government officials - all officers. (5) Should allow the Dharma Center to use the existing budget of the district.