แนวทางการยกระดับคุณภาพการให้บริการด้านอาคารและสิ่งอำนวยความสะดวกของท่าอากาศยานนานาชาติเชียงใหม่ ในช่วงสถานการณ์การแพร่ระบาดของโรคติดเชื้อไวรัส โคโรนา 2019

Abstract

The objectives of this study were: 1 . to study the quality of building services and facilities at Chiang Mai International Airport; Covid-19 situation. This research is qualitative research using a semi-structured interview form which groups of people involved in providing services Service planning, use of services, a total of 2 1 people. The results of the study found that Due to the spread of COVID-19 Affects the Chiang Mai International Airport as well as having a clear impact on the management and operation of Chiang Mai International Airport. Therefore, AOT's strategy in the situation of the epidemic of COVID-19 ICAO Service Quality Standards and Airport Standards the Civil Aviation Department CAAT is therefore an approach that can be applied to reduce the risk of infection and restore confidence in air travel safety. In addition, the political, economic, social, technological and legal environment directly affects operations. This is an important factor that executives should be aware of Quality of service in buildings and facilities at Chiang Mai International Airport. Chiang Mai Airport has improved various facilities in the airport to suit the situation of COVID-19 as well as the environment that results in the service recipient being aware of being cared for, trusting, and trusting. are accurate, appropriate and the results are satisfactory. Suitable for the COVID-19 situation customer response.