ความสำเร็จในการยกระดับมาตรฐานการให้บริการเป็นศูนย์ราชการสะดวก ของสำนักทะเบียนอำเภอสันทราย จังหวัดเชียงใหม่

Abstract

The objectives of this research were to 1) analyze internal environment factors of San Sai District Registrar Bureau, Chiang Mai Province which are the weaknesses and strengths of the operation to raise service standards to Convenient Government Center 2) Analyze external environment factors that creates opportunities and is a problem for the implementation of upgrading the standards of the Convenient Government Center. and 3) analyzing the strategic remedial approach of San Sai District Registrar Bureau, Chiang Mai Province to pass the evaluation of the convenient service of the Convenient Govemment Center. The study used a qualitative research method. The key informants were the Chief of Provincial. Administration Group of the Chiang Mai Province Registrar Bureau, District Chief, Deputy District Chief, and the officers working in The San Sai District Registrar Bureau and The Chiang Mai Province Registrar Bureau. A total of 20 cases. The results of the study revealed that. The results of the study found that Internal environmental factors of San Sai District Registry Office Chiang Mai Province is a strong point for the implementation of the improvement of public service standards according to the criteria for the service standard certification of the Government Convenience Center (GECC), which is more than the weak point. The work structure is divided according to the line of work. There is decentralized management. make administration Management is flexible, flexible, has rules, procedures, and standards of operation that are clear, not redundant categories, regulations, laws related to civil registration service,s and ID cards that are opportunities for the operation of the San Sai District Registry Office. Chiang Mai To raise service standards of public service according to the assessment criteria for the service standard certification of the Government Convenient Center (GECC).