Communication Satisfaction and Job Performance Among Nurses in Tertiary Level Hospitals, the People’s Republic of Bangladesh

Abstract

Communication satisfaction and job performance are important for organizational achievement. This study aimed to examine the relationship between communication satisfaction and job performance. The study sample included 221 nurses working in two tertiary level hospitals in the People’s Republic of Bangladesh. Research instruments included the Communication Satisfaction Questionnaire (CSQ) (Downs and Hazen,1977) and the Job Performance Scale (JPS) (Greenslade & Jimmieson, 2007). The Cronbach’s alpha coefficients of the CAQ, task performance, and contextual performance dimensions of JPS were .85, .96, and .86, respectively. Descriptive statistics and Pearson product correlation coefficient were used to analyze the data.

The findings of this study revealed that nurses perceived a moderate level of communication satisfaction ( = 174.99, SD = 39.25), of task performance ( = 107.53, SD = 23.06), and of contextual performance ( = 78.66, SD =18.84). Communication satisfaction was positively significantly related to task performance (r = .714, p<. 01) and contextual performance (r = .711, p<. 01). The results of this study could be used as basic information for nurse managers to improve nurses’ communication satisfaction and job performance.