การปรับปรุงคุณภาพการให้บริการส่งคำคู่ความของเจ้าพนักงานศาล ศาลจังหวัดเชียงใหม่

Abstract

The objectives of the study were 1) to study the process and practice of Pleading Delivery Service of the Court Officers in Chiang Mai Provincial Court 2) to study the quality of Pleading Delivery Service of the Court Officers in Chiang Mai Provincial Court 3) to study the problems and obstacles that affect the quality of Pleading Delivery Service of the Court Officers of Chiang Mai Provincial Court 4) to study the approach of the Court Officers of Chiang Mai Provincial Court in improving and developing the service and how to give the advice. The study composed of quantitative and qualitative research. The data were collected by questionnaires with 274 Pleading Recipients and interview with 13 Court Officers who sent the pleading. The data were analyzed by descriptive statistics and content analysis. The results were summarized as follows: 1) The process and practice of Pleading Delivery Service had a practical way to send the pleading by the Court Officers who took it to the address of the Pleading Recipients. The Court Officers also gave the advice and practice for the Pleading Recipients. The Court Officers had to be the initial consultant for the Pleading Recipients to acknowledge their rights and obligations to follow after receiving the pleadings already. 2) The quality of Pleading Delivery Service of the Court Officers was found that the quality of service was in high and highest level. 3) The problems and obstacles that affect the quality of Pleading Delivery Service of the Court Officers were found that the pleading delivery was no clear rules of the service about the practical way of pleading delivery, especially in the dress of the Court Officers should be formalized in the same pattern. The closing of the pleading was not properly or no practical standard in the same way. The detail description of the pleading, the Court Officers didn’t explain the detail of the pleading for the recipients to understand clearly. 4) The guidelines to improve the service should be imposed the regulations on the standard uniform of the Court Officers who sent the pleading to the recipients in the same pattern and promoted to the general public. Creating close of pleading standard, offering the material to support closed pleading standard for the Court Officers. There should be training for the Court Officers who sent the pleading to the recipients in increasing their knowledge, creating standard for guidance, and describing the detail of the pleading.