การจัดการความรู้เพื่อจัดทำคู่มือต้นแบบการบริหารโครงการ งานบริการวิชาการของศูนย์นวัตกรรมและการจัดการความรู้วิทยาลัยศิลปะ สื่อ และเทคโนโลยี มหาวิทยาลัยเชียงใหม่

Abstract

According to Chiang Mai University’s aimed to be the international class service university, the problem base analysis in our Center is significantly needs to defining body of knowledge which, relevant to be a design of knowledge management system. The primary propose of this independence service is for study this matter of face, to collect, process and analysis knowledge under Project management and to provide instruction in the underlying implementation project management and to publish your prototype project of the project management for Knowledge and Innovation Center and complete, usable at the time of need. Elementary information gathering of the research was done by questionnaire from academic staffs. Moreover, knowledge engineering technique, which is the common knowledge analysis, and data structuring (Common KADS), this technique enable to operating support several KM procedures such as, Knowledge capture, knowledge analysis, knowledge synthesis, knowledge utilization, and information base organization. These procedures are the important element to design the knowledge management system (KMS), in the further step. Regarding to the result can address noteworthy problems such as, problem of individual person’s ability to conduct the project, and hurdles in knowledge management, project management, technical services of the Knowledge and Innovation Center of College of Arts, Media and Technology, Chiang Mai University. Most of the problems and barriers in project management with knowledge management in the procurement of the project level and the average was 3.84 as 76.80%, because people were aged less work, lack of knowledge, skill and experience in the field. Academic services in project management of government agencies and the lack of any standard process to work. Lived experience worked the collection, analysis, and lack of knowledge of academic services to complete and the guide to working in project management. That can be used in times of need , and not all the information needed to use it for future planning decisions. The important bodies of knowledge for Knowledge and Innovation Center are Project Scope Management, Project Time Management, Project Cost Management, Project Quality Management, Project Integration Management, Project Human Resource Management, Project Communication Management, Project Risk Management and Project Procurement Management are in accord with process project management.