การพัฒนาระบบการจัดการความรู้ฝ่ายทะเบียนการศึกษา ส่วนทะเบียนและประมวลผล มหาวิทยาลัยแม่ฟ้าหลวง

Abstract

The objective of this study was to develop the knowledge management system for Education Roster of Registrar Division, Mae Fah Luang University. A knowledge management process was completed by using SECI model. Tacit knowledge of personnel in the Education Roster such as class and examination schedule setting, registration, leave of absence, re-entering students and etc. were converted to explicit form. Combining with the former explicit knowledge, they were classified, processed, verified and managed into a simple language and format. The tools for the system development were Joomla version 3.3 and adopted adaptive waterfall model. The model consisted of planning, analyzing, designing, developing, implementing and maintenance. Facebook was a channel for the knowledge distribution. For a system evaluation, a total 644 questionnaires were distributed to 29 personnel in the Registrar Division, and the sample groups of 227 academic personnel and 387 students. The knowledge management system website (www.kmregmfu.com) was developed into two parts. Part 1: back end system, the administrator was responsible for managing domain name system and the data management administrator was responsible for install and uninstalls system software and also managing content. Part 2: front end system, registered users have permission to browse and search for information, add, delete and modify web menu. Unregistered users can only access the site to browse and search for information. For the system efficiency, personnel in the Registrar Division presented that it was at the high level (x ̅ = 4.00). Additionally, the academic personnel and students found that the efficiency of the system was at the high level (x ̅ = 3.88) and the system administrators also evaluated that it was also at the high level (x ̅ = 4.06). Upon an evaluation of the knowledge management effectiveness, personnel in the Education Roster, academic personnel and students as well as personnel in other 4 sections: General Management and Education Services; Admission; Education Records; and Evaluation and Examination declared that it was at the high level with respective average points (x ̅ = 3.99, 3.97, 3.67).