กลยุทธ์การพัฒนาองค์การไปสู่การเป็นองค์การที่ขับเคลื่อนด้วยข้อมูลของสำนักงานส่งเสริมและสนับสนุนวิชาการ 9 กระทรวงการพัฒนาสังคมและความมั่นคงของมนุษย์

Abstract

A Data-Driven Organization (DDO) drives its operations by setting policies for data management, emphasizing the importance of personal data protection, defining the roles and responsibilities of those involved in data usage, and ensuring data is managed to be readily available. This approach enables the organization to incorporate data as part of the decision-making process for planning activities and projects.

This independent study aimed to investigate 1) The current level of being a data-driven organization of Technical Promotion and Support Office 9 2) The future level of being a data-driven organization of Technical Promotion and Support Office 9 3) The strategies for developing Technical Promotion and Support Office 9 into a higher-level data-driven organization. A qualitative research paradigm was adopted for this investigation. Key informants included chief information officer (CIO), head of department, director, and staff, the in-depth interview with a semi-structured format. Thematic content analysis was applied for data interpretation.

Findings revealed that 1) The current level of being a data-driven organization of Technical Promotion and Support Office 9 is at the initial stage. 2) The future level of being a data-driven organization of Technical Promotion and Support Office 9 is expected to have ready to use infrastructure, clear policies and practices, personnel with digital knowledge and skills aligned with IT usage. 3) The strategies for developing include (1) developing infrastructure to support digital usage, (2) developing work processes with clear practices, (3) developing personnel with the necessary knowledge and skills for work. The recommendations from this research are 1) Infrastructure, it is suggested to coordinate with central agencies to obtain support for high-performance computer equipment and necessary software for work. 2) Work processes, it is recommended to collaborate with IT experts from university or relevant agencies to serve as consultants in improving digital work processes suitable for the organization’s mission. 3) Personnel development, it is important to foster a digital mindset among staff, raising awareness and acceptance of modern technology use, and to organize training to enhance the capabilities of personnel, equipping them with the knowledge and skills to use information technology effectively.