ความพึงพอใจในการทำงานของบุคลากรบริษัทบริหาร สินทรัพย์ กรุงเทพพาณิชย์ จำกัด (มหาชน)

Abstract

This independent study aims to examine employee job satisfaction of Bangkok Commercial Asset Management Public Company Limited. The questionnaire was used as a tool to collect data from 1,310 employees. The analysis was based on Herzberg’s Two-Factor Theory consists of Motivation Factor and Maintenance or Hygiene Factor. Motivation Factor consists of achievement, recognition, advancement, work itself and responsibility. Maintenance or Hygiene Factor consists of company policy and administration, supervision, interpersonal relations with supervision, interpersonal relations with peers, interpersonal relations with subordinators, status, job security, personal life, working conditions, compensations and welfares. The data acquired from the questionnaire was analyzed by descriptive statistics including frequency, percentage, standard deviation and satisfaction using the Importance-Performance Analysis (IPA) by divided into 4 Quadrants ( A, B, C, D ). The result showed that the most questionnaire were female, 31 – 35 years old, graduated with a master's degree, average monthly income of 15,001 to 25,000 Baht, take a position of Officer 5 / Lawyer 5. The most of which have a working period of 3 - 5 years, and had experience working at other places before.

Most research participants give precedence to operate with the Motivation and Maintenance or Hygiene Factors. Overall, the result was in high level. From IPA analysis of Motivation Factor, it was found that achievement and responsibility were in Quadrant A (It is important to job satisfaction, but it has not received a good response. It should be given high priority for rapid improvement in this aspect.), work itself was in Quadrant B (It is important to job satisfaction, and it has received good responses. It should be maintained at this level.) recognition and advancement were in Quadrant C (It has little importance for job satisfaction, and it has not received good responses. It can be improved later on.) For Maintenance or Hygiene Factor, found that the compensations and welfares were in Quadrant A(It is important to job satisfaction, but it has not received a good response. It should be given high priority for rapid improvement in this aspect.), job security was in Quadrant B (It is important to job satisfaction, and it has received good responses. It should be maintained at this level.), company policy and administration, supervision, interpersonal relations with supervision, interpersonal relations with peers, interpersonal relations with subordinators personal life were in Quadrant C (It has little importance for job satisfaction, and it has not received good responses. It can be improved later on.), status and working conditions were in Quadrant D (It has little importance for job satisfaction, but it has received good responses. It should reduce the emphasis on this aspect.).