ความสัมพันธ์ระหว่างการถูกคว่ำบาตรในสถานที่ทำงานกับความตั้งใจในการลาออกจากงานของพนักงานธุรกิจบริการในจังหวัด เชียงใหม่ : บทบาทการเป็นตัวแปรปรับของทุนทางจิตวิทยา

Abstract

The main objectives of this research were to (1) study the relationship between workplace ostracism and turnover intention of service employees within Chiang Mai province, and (2) examine the role of psychological capital as a moderating variable towards the relationship between workplace ostracism and turnover intention of service employees within Chiang Mai province. The sample of 400 employees operating in service businesses within Chiang Mai province, the sample group were selected by convenience sampling. The measures used in this research consisted of (1) Turnover intention Scale, (2) Workplace Ostracism Scale, (3) Psychological Capital Questionnaire (PCQ), and (4) a demographic questionnaire. The data were analyzed using the Pearson Correlation Coefficient analysis and for testing a moderating variable using Multiple Regression analysis with Process Macro program (Model 1) method by Hayes (2018). The results showed that workplace ostracism was significantly positive correlated with turnover intention of service employees within Chiang Mai province (p < .01) and psychological capital could not play a significant moderating role on the relationship between workplace ostracism and turnover intention.