ประสิทธิภาพในการปฏิบัติงานของเจ้าหน้าที่ฝ่ายเทคโนโลยีตรวจคนเข้าเมือง กองบังคับการตรวจคนเข้าเมือง 5

Abstract

The qualitative study “Operational Efficiency of Immigration Technology Division Officers of the Immigration Division 5” aimed to examine factors affecting the operational efficiency of immigration technology officers of the Immigration Division 5, to investigate the operational efficiency of immigration technology officers of the Immigration Division 5, and to find out ways to increase the operational efficiency of the immigration technology department of the Immigration Division 5. The data revealed that factors affecting the operational efficiency of immigration technology officers of the Immigration Division 5 as a whole were at a high level. When considering each aspect, it was found that the size of the organization had the highest mean, followed by work adaptation, organization policy and administration, governing and relationship between superiors, group and organization relations, nature of work and responsibilities, organizational culture, job security, organization involvement, career advancement, motivation, knowledge, skills and abilities, and working environment and resources used in operations, respectively. Moreover, the operational efficiency of immigration technology officers of the Immigration Division 5 was at a high level. When considering each aspect, it was found that workload had the highest mean, followed by achievement of objectives according to policies and missions, utilization of information technology resources in operations, quality of work, speed and cost-effectiveness in operation, management of the information system of the Immigration Office, and the transfer of information technology knowledge to other units in the organization, respectively. In terms of guidelines for increasing the operational efficiency of the immigration technology department of the Immigration Division 5, the data indicated that: 1) For the achievement of objectives according to policies and missions, management principles should be applied to assist in the management of immigration information systems in conjunction with law enforcement. 2) In terms of speed and cost-effectiveness in operation, the work process according to the principle of hierarchy should be reduced by distributing the authorities to all 17 provincial Immigration Division 5 3) Regarding the utilization of information technology resources in operations, modern technology should be used to assist in the work process. 4) Concerning the management of the information system of the Immigration Division, human resources should be provided, including materials, tools, and equipment, with the introduction of new technologies to reduce the work process and to promote education to human resources. 5) With regards to knowledge transfer on information technology to subordinate units, operation officers should be able to transfer knowledge on the use of immigration information systems to other units in the organization accurately, quickly, and completely.