แนวทางการจัดตั้งศูนย์เทคโนโลยีสารสนเทศในองค์การบริหารส่วนจังหวัดลำปาง

Abstract

This research aims to (1) study the organizational expectations regarding the Center of Information Technology in Lampang Provincial Administrative Organization (Lampang PAO) and (2) propose a working guideline for the Center of Information Technology in Lampang PAO. The data were collected from 160 employees working in the organization. This research conducts a survey method by using a questionnaire to collect staff expectation data regarding the Center of Information Technology in Lampang PAO. According to the qualitative research methodology, focus group discussion was used to collect the data for proposing guideline of establishing the center. The key informants, whose work was related to Information and Technology were included, i.e., 2 administrators of Lampang PAO, 5 Unit Directors, 20 Chiefs of Unit, and 5 staff. After that, the results gained were analyzed and used to support the questionnaire's results. The survey results show that people expected (at the highest average level) the center to be established, functional, and separated from other units. In terms of service, the highest average level of people's expectations is the information and technological services. There should be easy to access, convenient, and not complicated. In terms of benefit perceived, the highest average level of people's expectation is that the information technology is very useful to search for data related to their works, and their job could be done quickly and precisely. In terms of using intention, the highest average level shows that people are willing to cooperate and support the future works of the center. Furthermore, people expect at the highest average level that the roles and expertise of staff are determined in terms of organizational administration. In addition, the results obtained from the focus group discussion suggest that the guideline for the Center of Information Technology should follow the expectations of staff in Lampang PAO. Firstly, the Center should be established separately from other units. Secondly, the roles of staff should be determined according to their expertise. Thirdly, this place should be operated as an information center that has secured information storage and effective networking information. Therefore, the information could be used or applied by the administrators for further decision- making. Next, the web conference should be provided and the center should be organized as a data warehouse in which information could be used for the strategic planning for water management and weather forecast. The center could integrate or share the information with institutes at both local and national levels. Also, the staff of the center should be trained so they could use or apply the information and technology for their work. From this study, it is recommended that the Lampang PAO should publicize the establishment of the Center of Information Technology. So, the staff could be well-prepared for future changes. The meeting between the administrators and the Information and Technology staff should be focused. Likewise, the staff should be trained to fully utilize the information and technology for their work. Lastly, the operation regarding information and technology of the center should be following the strategic planning for sustainability of the Lampang PAO.