A model of operational system development of university for faculty offices applying the lean concept

Abstract

This research aims to create, examine and evaluate the model of the Faculty Office's operational system development by applying the Lean concept: Step 1 is divided into 1.1) Study the current condition, data were analyzed by questioning and collected from personnel of the Faculty of Mass Communication, Chiang Mai University, as a case study of 60 people, 1.2) Study the guidelines by interviewing 5 best practice sources; Step 2 is divided into 2.1) Use the information from step 1.2 to design and draft a model, 2.2) Examine the draft model by Focus Group Discussion from 7 experts, and Step 3, evaluate the model. The personnel of the case study consisted 60 employees. The results showed that 1) The overall current condition is at a high level, the highest mean was for the executive (faculty secretary), and the guidelines by interviewing best practice sources provide the information in a consistent information and the operating system guidelines are that workload should be reduced, work practices adjusted keeping the goal in mind, unnecessary practices reduced, 2) The modeling results consisted of 7 components, namely Context, Objective, Input, Process, Output/Outcome, No Wastes, and Feedback 3) Overall feasibility and usefulness evaluation results were at a most level