ความสัมพันธ์ระหว่างการรับรู้บทบาทที่คลุมเครือในการทางานกับความตั้งใจลาออกจากงานของพนักงานโรงงานอุตสาหกรรมเยื่อและกระดาษแห่งหนึ่ง: บทบาทการเป็นตัวแปรปรับของกลวิธี การเผชิญปัญหาแบบมุ่งแก้ปัญหา

Abstract

The purposes of this research were (1) to examine the relationships between perceived role ambiguity and turnover intention of employees working at a pulp and paper factory and (2) to study the moderating role of problem-focused coping strategy in relationships between perceived role ambiguity and turnover intention of those employees The correlational research design was used. The sample was 300 factory workers. One hundred percent of the questionnaire were return. Research instruments consisted of demographic questionnaire, perceived role ambiguity scale, turnover intention scale and problem-focused coping strategy scale. Data were analyzed by using Pearson Product Moment Correlation and Hierarchical Multiple Regression Analysis test by Frazier, Tix, and Barron (2004). The research findings were as follows: 1. Perceived role ambiguity had a significantly positive correlation with turnover intention at the .01 level (r = .168). 2 Problem-focused coping strategy had a significantly negative correlation with turnover intention at the .01 level (r = -.277) 3. Problem-focused coping strategy could not be significantly a moderator in the relationship between perceived role ambiguity and turnover intention