ประสิทธิภาพของไลน์แอดแอพพลิเคชั่น (Line@ Application) ในการจัดระบบบริการตอบคำถามทางยาในโรงพยาบาลชัยนาทนเรนทร

Abstract

This study was aimed to develop and evaluate the efficiency of Line@ Application using for drug – information question - answering systems in Jainad Narendra Hospital. The study was conducted in 2 phases. Phase I was a descriptive study by focus group discussion and brainstorming for remodeling a question - answering process. Drug information questions were included from the service statistics in 3 fiscal years by 5 purposive samples. Line@ Application was developed for automatic drug – answering services. Phase II was a quasi – experimental study. Line@ Application was applied for drug – information question - answering systems in real situation from 1 August 2019 to 30 October 2019. In service process aspect, we collected data for evaluate the efficiency of Line@ Application included the time to reply the answer, the number of process and the wrong answer by user tracking via the screen. For usability aspect, the ease of use, the useful information and satisfaction were collected from the online questionnaire responded by the samples. Phase I, we found drug – information question - answering system was remodeled by Line@ Application using for automatic drug – answering services based on keywords. The users had to use the pattern of keywords in “Drug name (space) Number of question type” to ask for the information. Ninety eight drug information questions were included in the database of Line@ Application. Sixty two questions was for dosage and administration, 21 questions was for Y-site compatibility and 15 questions was for stability and storage. Phase II study, Line@ Application was applied in Jainad Narendra Hospital. There were 51 questions asked for drug information in database of Line@ Application by input the keyword. And 32 online questionnaire were responded. For service process aspect, we found Line@ Application could reply the answer less than 1 minute (92.16%). So the waiting time was reduced from the previous 7 minutes too. It provided the correct answer from drug database (100%). In addition it reduced the over process for answer the question which selected in the database from 5 processes during the office hours and 8 processes during out of office hours to zero. For usability aspect, we found the sample groups were satisfied in Line@ Application (96.87%). They thought Line@ Application was easy to use (100%) and provided them the useful drug information (100%). The resulting showed Line@ Application was the efficiency tools for manage drug – information question - answering system in Jainad Narendra Hospital. The provider could manage the drug database systematically. The automatic drug – answering service by Line@ Application could response the user to access the drug informations as required. So it could improve the quality of drug information service in this hospital. Furthermore the automatic drug – answering service by Line@ Application could develop for use at the network level.