พฤติกรรมการดูแลแบบเอื้ออาทรของพยาบาลตามการรับรู้ของผู้รับบริการในโรงพยาบาลมหาวิทยาลัยแห่งหนึ่ง

Abstract

Caring is a fundamental and essential element of professional nursing. This descriptive study aimed to study caring behaviors of nurses and guidelines to improve nurses’ caring behaviors as perceived by clients. The sample consisted of 391 patients admitted to the private medical center based at university hospital. The study instrument used was The Caring Behaviors of Nurses Questionnaire developed by the researcher based on Roach (2002). The content validity of the questionnaire was examined by 5 experts and had a content validity index of .80 and a reliability of .94. Data were analyzed using descriptive statistics. The study found the following: 1. Clients perceived a high level of caring behavior from nurses ( ̅=79.77, SD=2.21) and with regards to each component of caring behavior, the average score of all components was at a high level of all components comportment had the highest score ( ̅=14.03, SD=1.76) awhile competence had the lowest score ( ̅=12.51, SD=2.52). 2. The guidelines to improve caring behaviors of nurses were: 1) increasing or preparing knowledge of caring behaviors; 2) improving personality and responsibility; 3) having professional standards and providing holistic care; 4) providing good modeling; 5) selecting good and suitable personnel; 6) promoting-compliance with professional codes of ethics. The results of this study can be used as primary information for nurse administrators-to improve nurses’ caring behaviors for improved quality of nursing care and client’ satisfaction.