Information Sharing in Solving an Opium Problem: Multiple-Agency Management with Integration of Online and Offline Channels

Abstract

Information-sharing projects in public administration need to pay attention to the organizational stability of the network or communities and the satisfaction of civil users. Therefore, the sustainability of processes and outcomes in resolving the multi-agency problem is necessary. This research aims to explore information sharing in the context of a multi-agency network assigned to eradicate opium cultivation and consumption in Thailand. The research found that three dimensions of management are crucial to the performance of a multi-agency network: firstly, the setting of clear goals; secondly, the balancing of benefits and adequate resources; and thirdly, constructive coordination. In addition, this network applies both online and offline channels in the information-sharing process. At the same time, these two channels have their respective strengths and weaknesses. This network can enhance efficiency and cope with any limitations by integrating both channels. This paper argues that the information-sharing strategy that supports a multi-agency network operation should be integrated between online and offline channels. Moreover, the integration of information-sharing methods is key to the success of a digital government taskforce in providing an efficient network for a long-term problem-solving structure.