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Browsing by Author Paul G. Patterson

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Showing results 1 to 8 of 8

Issue Date	Title	Author(s)
1-Jan-2016	A contingency model of client repatronage in a financial auditing services context	Naruanard Sarapaivanich; Paul G. Patterson
1-Jan-2017	A contingency model of “Face” loss in service encounters: an Eastern cultural context	Chuanchuen Akkawanitcha; Paul G. Patterson
28-Feb-2022	Customer acceptance of frontline service robots in retail banking: A qualitative approach	Amelia Amelia; Christine Mathies; Paul G. Patterson
1-May-2010	Customer-oriented behaviour of front-line service employees: The need to be both willing and able	Narumon Pimpakorn; Paul G. Patterson
Aug-2022	Factors affecting customer acceptance of frontline service robot in a retail context	Chirawan Chaisuwan; Paul G. Patterson; Narumon Kimpakorn; Adisorn Chaysang
1-Jan-2020	Gaining insights into why professionals continue or abandon pro bono service	Paul G. Patterson; Janet R. McColl-Kennedy; Jenny (Jiyeon) Lee; Michael K. Brady
4-Nov-2019	The impact of communication style on psychological comfort and trust in audit services	Naruanard Sarapaivanich; Jomjai Sampet; Paul G. Patterson
1-Dec-2015	The role of interpersonal communication in developing small-medium size enterprise (SME) client loyalty toward an audit firm	Naruanard Sarapaivanich; Paul G. Patterson

Showing results 1 to 8 of 8